Official Documents

Privacy Policy 99sl – Your Data, Our Responsibility

We are committed to protecting every piece of information you entrust to us. This policy clearly explains what we collect, why, and how it is kept secure.

Last Updated: 1 January 2026

Six Privacy Principles We Uphold

Bank-Level Encryption

All data transmitted between your device and 99sl servers is protected using 256-bit SSL encryption – the same standard used by leading financial institutions. Sensitive information such as bank details and passwords is never stored in plain text.

Data Not Sold to Third Parties

Your personal information is never sold, rented, or exchanged with any third party for marketing purposes. We only share data when required by law or to process your transactions directly.

Restricted & Controlled Data Access

Only staff who genuinely need access to your data — such as the support team and risk analysts — are granted permission, and only to the extent required for their role. All access is logged and audited regularly.

Full User Control Rights

You have the right to view, correct, or request deletion of your personal data at any time. Requests will be processed within 7 business days and we will provide written confirmation once completed.

Secure Data Storage

User data is stored on servers that meet international security standards. Regular backups are performed and all infrastructure is protected by multi-layered firewalls and real-time intrusion detection systems.

Marketing Communication Preferences

You can opt out of marketing communications at any time via your account settings or by contacting our support team. Even after opting out, we will still send important notices related to your account and security.

1 Introduction

Welcome to the 99sl Privacy Policy page. We understand that entrusting your personal information to any online platform requires a great deal of confidence – and we do not take that responsibility lightly.

This Privacy Policy details how 99sl collects, processes, stores, and protects your personal information when you use our betting platform. It also outlines your rights as a user and how you can exercise them.

This policy applies to all 99sl users who access the platform via the website at 99sl.onl or through our mobile app. By using any of our services, you agree to the terms outlined in this policy.

We encourage you to read this policy in full. It is written in plain language — no convoluted legal jargon — so you truly understand what happens with your data.


2 Data We Collect

We only collect data that is genuinely necessary to provide you with a safe, seamless, and responsible service. Below are the categories of data we collect:

Data Categories Example Information How It's Collected
Identity Information Full name, date of birth, IC number, document images Registration & KYC process
Contact Information Email address, phone number, residential address Registration form
Financial Information Bank account number, bank name, transaction history Deposit & withdrawal process
Platform Activity Data Betting history, games played, active time Automatic platform usage
Technical Data IP address, device type, operating system, browser Automatically generated server logs
Cookie Data Language preferences, login sessions, display settings Browser cookies

We never collect information beyond what is operationally required — including sensitive details such as medical data, religious beliefs, or political views.


3 How We Use Your Data

The data we collect is used solely for the following purposes:

  • Account Management – Creates, verifies, and maintains your account so you can log in and use the platform securely.
  • Transaction Processing – Ensures deposits and withdrawals are processed accurately and promptly to the correct account.
  • KYC & AML Compliance – Verifies user identity and monitors suspicious activity to comply with anti-money laundering legal requirements.
  • Customer Support – Provides effective assistance when you contact us with any enquiry or complaint.
  • Platform Improvements – Analyses usage patterns to improve the interface, speed, and quality of service.
  • Security & Fraud Prevention – Detects and blocks suspicious activity that could compromise your account security.
  • Marketing Communications – Sends promotional offers and platform updates, subject to your communication preferences.

We do not use your data for fully automated decision-making that significantly affects you — such as account restrictions — without prior manual review.


4 Data Sharing & Disclosure

99sl does not sell or rent your personal information to anyone. However, there are limited situations where we may need to share your data with third parties:

  • Payment Processors – Payment service providers such as banks, FPX, and e-wallet operators that require transaction information to process your deposits and withdrawals.
  • Technology Service Providers – Companies that provide our technical infrastructure, subject to strict confidentiality agreements.
  • Relevant Authorities – Law enforcement agencies or regulatory bodies when we are legally required to do so.
  • Game Software Providers – The minimum information required to ensure smooth and fair gameplay, excluding your personal financial details.

Every third party we work with is required to sign a data protection agreement and is only permitted to use your information for specified purposes. We take full responsibility for any third party we engage.


5 Cookies & Tracking Technologies

99sl uses cookies and similar technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us remember your preferences and keep the platform running smoothly.

There are three types of cookies we use:

  • Essential Cookies – Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
  • Performance Cookies – Helps us understand how users interact with the platform so we can continuously improve it. This information is collected anonymously.
  • Preference Cookies – Stores your personal settings such as language preferences and display preferences.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect certain platform functions. We do not use third-party cookies for off-platform advertising.


6 Data Security

Protecting your data is our top priority. 99sl continuously invests in security infrastructure to ensure your information remains protected at all times. The security measures we implement include:

  • 256-bit SSL/TLS encryption for all data communications between your browser and our servers.
  • Database-level data encryption for sensitive information such as passwords and financial details.
  • Two-factor authentication (2FA) available for all user accounts.
  • 24/7 security monitoring with a real-time intrusion detection system.
  • Periodic penetration testing conducted by independent security experts.
  • Strict internal access controls – only authorised staff can access user data.

While we take every reasonable step to protect your data, no system is 100% secure. In the event of a data breach that affects you, we will notify you within 72 hours of becoming aware of it.


7 Data Retention Period

We do not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Active account data – Retained for as long as your account is active and for 5 years after account closure, to meet legal compliance requirements.
  • Financial transaction records – Retained for 7 years in accordance with financial reporting and anti-money laundering requirements.
  • Platform activity logs – Retained for 12 months for security purposes and dispute resolution.
  • Support communication data – Retained for 2 years for reference and service quality improvement.
  • Cookie data – Expires according to cookie type, ranging from the current session to a maximum of 12 months.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.


8 Your Rights as a User

As a 99sl user, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of all personal information we hold about you. We will provide this within 7 business days.

Right to Rectification

If any information we hold is inaccurate or out of date, you have the right to request a correction promptly.

Right to Erasure

You may request deletion of your personal data, subject to mandatory legal retention requirements we are obliged to comply with.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, with no penalty.

Right to Data Portability

You have the right to receive your data in a machine-readable format so you can transfer it to another platform if needed.

To exercise any of these rights, contact our support team via live chat on the platform or email us at the address listed in the Contact Us section. We do not charge for reasonable requests.


9 Children's Privacy

The 99sl platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal information from minors.

If we find that we have collected data from an individual under the age of 18, the account will be terminated immediately and all related data will be deleted without delay. Parents or guardians who become aware that their child has registered an account are urged to contact us immediately.


10 Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The date of the last update will always be displayed at the top of this page.

If we make significant changes – particularly those that directly affect how we use your data – we will notify you via an in-platform notice or email at least 14 days before the changes take effect. Continued use of the platform after notification is considered your acceptance of the updated policy.


11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, our privacy team is ready to help. You can reach us via:

  • Live chat within the 99sl platform – available 24 hours a day, 7 days a week.
  • Email our privacy team at: [email protected]
  • Page FAQ for answers to frequently asked questions about privacy and security.

We are committed to responding to all privacy-related inquiries within 48 business hours. Your satisfaction and trust are our top priority.

Terms and Conditions

Read the full terms and conditions for using the 99sl platform and services.

Read More
Responsible Gaming

Tools and guides for a healthy, responsible betting experience.

Read More
Safe & Trusted Platform

Bet with Peace of Mind – Your Data is Protected with 99sl

Security and privacy are more than promises – they are the foundation of every decision we make. Register today and enjoy a transparent, safe, and rewarding wagering experience.

Bahasa Melayu